Download ManageEngine ServiceDesk Plus 8



SoftwareNest Windows Business Helpdesk & Remote PC ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus 8

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General Info

Price: 0 $ (Buy Full Version)

Hits: 654 visitors

Publisher: ZOHO Corp.

OS Support: Win2000, Win2003, WinXP

License: Freeware

Last Update: 25 Oct 2010

Downloads:: 885

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Publisher's description

Complete Help Desk & Asset Mgmt software with SLA & purchase mgmt. ITIL ready

ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.
ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.
ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey.
Version 7.0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities & more.
Incident mgmt, Problem mgmt, Change mgmt & CMDB has been implemented with all functionalities.
The Free Edition allows a single Technician manage upto 25 Workstations.

Changes on the new version:
Help Desk, Asset Management, ITIL ready Help Desk, Purchase Management, Contract Management, Remote Control, service catalog, agent scanning, desktop management, auto assign tickets, helpdesk API
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(47.00 Mb)



Version History

Version 8 added on: 07 Mar 2012


Related Tags:

    Help Desk          ITIL help desk          ITIL          Service Desk          Asset Management          Trouble Ticketing          Helpdesk Software          SLA Management          Contract Management          Purchase Order Management          Knowledge Base          Inventory Management          download manageengine servicedesk plus free      



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